Careers

Collateral Specialist III

Assist the team with everyday duties, including but not limited to supporting Loan Servicing, Risk Management, Payment Processing, Asset Management, and other clerical support.

Responsibilities

As a Collateral Specialist III, you will work closely with our Sales, Customer Support, Funding, and Executive teams. Job responsibilities range from daily, weekly, and monthly tasks as well as special projects. A Collateral Specialist III is expected to manage their time accordingly and communicate and manage others’ expectations. They are responsible for working in a team environment to see each project through from beginning to end, conducting various administrative duties to satisfy business needs. These duties include but are not limited to communicating with automobile dealers and various state DMVs, title research, and responding to title support tickets.

General Roles and Responsibilities

• Collaborates with vendors and servicers to ensure accurate and timely custodianship of titles.
• Understands and executes the end-to-end vehicle title process, ensuring accurate and timely processing of title transfers, lien releases, and related documentation.
• Assists with onboarding and training of new titles team members.
• Submits all legal transfer work to the Department of Motor Vehicles.
• Checks for accuracy in the title paperwork and ensures that all information is complete.
• Maintains a system to verify titles across all 50 states.
• Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles regularly.
• Researches and perfects missing/incorrect titles.
• Researches account on discrepancy reports for internal and external customers.
• Maintains effective communication with all colleagues, customers, and third parties.
• Suggests and creates process improvements to ensure tools and systems are adequate.
• Updates the system of record with proper documentation for research, tracking, reconciliation, and repository purposes.
• Liaises with dealers and other third parties to resolve out-of-trust/outstanding titles in alignment with internal processes and external regulations via telephone and email.
• Stays abreast of federal, state, and local laws and regulations related to vehicle titles and ensures adherence to legal requirements and industry best practices.
• Handle incoming requests for additional release documents, copies of titles, or title maintenance requests in accordance with established measures/deadlines and assigned goals.
• Identifies and resolves escalated release issues within the assigned scope.
• Maintains title training and reference materials and resources.
• Manage physical file inventory.
• Able to lift 50 lbs.

Qualifications

• 3+ years of titles experience.
• Attention to detail, accuracy, and consistency.
• Display a sense of urgency in the completion of assigned tasks.
• Ability to complete repetitive tasks and processes
• Excellent record-keeping skills.
• Preferred proficiency in Microsoft Excel, Word, and Outlook.
• Ability to organize and sort documents neatly.
• Ability to shift direction quickly.
• Exceptional verbal and written communication skills.
• Ability to collaborate across the organization.
• Time management, ability to prioritize.
• Accountable for work, taking full ownership of role and responsibilities.

Bonus Qualifications

• Positive attitude and friendly disposition.
• Experience in the auto finance industry.
• Statistical background and knowledge.
• Project management training/skills.

Benefits

• Health Insurance (medical, dental, and vision)
• 401k Retirement Plan Paid time off Performance Bonus Catered In-Office Lunches
• Challengingly innovative environment
• Rewards for your curiosity