We have over 30 years of experience and $30 billion in consumer finance as portfolio managers. We work with top-rated servicers in the world.
We have developed an in-house servicing platform with industry-leading practices and procedures to manage portfolios from start to finish.
Receive daily/weekly raw data from the Originator or Servicer, and Center Street Finance will create a boarding file and assign account numbers to customers.
Send letters to customers: Welcome Letters (debt validation), Privacy Notice, ACH forms, monthly statements, 10-day and 30-day Past Due Notices, Right to Cures, Notice of Intents, and other letters upon request.
Assist with onboarding of customers and attempt daily/weekly welcome calls to all customers.
Work with customers and CSF’s payment processor to take payments and, if requested, set auto-pay.
Manage daily outbound and inbound collections and customer service calls, early through late-stage collections.
Manage payment processing,including mail payments (checks, money orders, etc.) and payments over the phone, both with live representatives and automated IVR (ACH, debit card). Web payments (ACH, debit cards). Provide an online dashboard for customers to review account history and make payments.
Process due date changes, deferments and other modifications, if needed.
Process and manage insurance claims on total losses and repossessions.
Manage collection of bankruptcy accounts.
Manage loss mitigation efforts, including: skip tracing accounts, repossessions and remarketing using our national network of best-in-class partners.
Are you ready to find out what Center Street Finance can do for you?